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Psychiatry professor Peter Whybrow comments that what Henry Ford did for cars, McDonald’s did for fast food. It industrialized eating. The original intention of fast food was fast service. However, the end result has been fast eating. Everything about McDonald’s in particular and fast-food in general is about speed. Eleven minutes is the average time a customer spends at a fast-food outlet.
Every effort is made to speed up yet more the food-producing process. An extreme example of how this is done can be found in Thomas Friedman’s book, The World is Flat. He tells of a McDonald’s in Cape Girardeau, Missouri that outsources its drive-through window orders to a firm in Colorado. The customer is ordering a mere five feet away yet must talk to someone two states over to take his order. Friedman points out how this increases efficiency by shaving a few seconds off on each order.
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How Eating Was Industrialized | Return to OrderReturn to Order
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